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How do I book a session?
As soon as e-Quality Learning receives confirmation that training is available for
you, one of our training coordinators will contact you directly to book in a session.
If you would like to contact us yourself then please give us a call on 0191 230
6688, or email us at info@e-qualitylearning.com.
Alternatively, from your online account, you can click on the 'Book a Session' button
and enter some suitable times that you would like to book your session for. This
will send an email to our training co-ordinators who will check our trainers’ availability
and contact you directly to confirm whether one of the suggested times is appropriate.
How will I receive confirmation of a booking?
Whenever you book a training session in with us you will receive an email confirming
this. This will have details of the day and time of your session and the trainer
who will be training you. If any of these details are incorrect please let us know
immediately.
How will I be reminded about a session?
You will receive an email and text reminder (if you have made your mobile phone
number
available to us) 24 hours before your session is due to take place. To help you
remember your sessions, from your online account, in the 'Booked Sessions' section,
you can click the 'Add to Calendar' link. This will download a small iCal appointment
that when opened, can be added to your Outlook calendar.
How do I rearrange a session?
If you need to rearrange a session, please give us a call on 0191 230 6688, or email
us at info@e-qualitylearning.com.
Alternatively, navigate to the Rearrange a Session section of our
website, enter your registered email address and select the session you want to
rearrange. If you have training sessions available, you will be asked to enter suitable
times that you would like to rearrange to.
How much notice do you require to rearrange a session?
We require 24 hours’ notice should you wish to rearrange a training session. Please
view our Cancellation Policy.
What happens if I do not give the required notice?
In most cases, if you do not provide us with the required notice period to rearrange
your session, then you will still be able to continue on with your training and
will not be charged. Most funding bodies will allow you to cancel a training session
at short notice on 2 occasions before it affects your entitlement. Please check
with your own funding body as different funding bodies have different policies.
What happens if I fail to attend a session?
In most cases, if you do not attend a training session then you will still be able
to continue on with your training and will not be charged. Most funding bodies will
allow you to cancel a training session at short notice on 2 occasions before it
affects your entitlement. Please check with your own funding body as different funding
bodies have different policies.
How do I access my online account?
You will receive an email from e-quality Learning with your personal username and
password. Your username will be your registered email address and your password
will be randomly generated. The first time you log in to your account you will be
asked to set your password to something more memorable for you. To login to your
account, click the Member Login button at the top of any page
on the e-Quality Learning website.
What do I do if I have lost/forgotten my password?
If you need to reset your password, click on the I've
forgotten my password link from the members login section of the website.
You
will receive an email with instructions for resetting your password.
What does my online account do?
Your online account is a platform to help you view and manage your training sessions.
From your dashboard you will be able to view information about your trainer, view
the number of session you have booked in and add these to your Outlook calendar,
suggest times for future bookings, and access any in-session recordings that have
been created for you.
How do in-session recordings work?
In-session recordings are created on-demand during your training session. Please
note that at the moment, these are only available when completing remote training
sessions. In-session recordings allow you and your trainer to capture a specific
section of the training in a video so that you can recap whenever needed. In-session
recordings are not designed to record the entire training session. They are designed
to be short videos to capture important sections or sections that you feel you may
require help with in the future.
How does remote training work?
If you choose remote training, the training session is still one-to-one, but instead
of the trainer being sat next to you, they are connected with you online. We use
2 simple systems to carry out remote sessions. To allow you to talk to your trainer
hands-free, we use a program called Skype. All you need to do is add your trainer
as a Skype contact before the session is due to start. Our trainer's Skype name
will be sent to you in the booking email. Skype will usually already be installed
on your computer but if it is not, you can download it for free. Once connected,
we use a separate program to connect your computer with our trainers; this just
requires you to enter a pin code that will be provided to you by our trainer.
What happens if my Assistive Technology stops working?
If your Assistive Technology stops working during your training session, your trainer
will attempt first aid on your system to try and rectify the problem. If the problem
cannot be rectified then you must contact your equipment provider for technical
support.
What will I be trained on?
Training sessions are designed to help you get the best out of your assistive technology.
To ensure the time spent with your trainer is fun and engaging, we operate a ‘tailored
training’ approach. This means that sessions are bespoke and customised to your
needs and desires. Your Assistive Technology is capable of a wide range of functions
but it is our goal to focus on those that are most beneficial to you, instead of
trying to train you on a bunch of features that you do not need and will never use.
This will include training on support products such as Learning Labs (www.learninglabs.co)
How long will a training session last?
Training sessions are usually ordered in 2 or 3 hour blocks by your needs assessor.
However, you are entitled to take up as much of that time as you feel is necessary.
You are also entitled to as many breaks as you like during your sessions so that
2 or 3 hours can be broken up into smaller, more manageable chunks of time with
breaks in between.
How many training sessions will I get?
The number of training sessions you receive is dependent on the number your needs
assessor has recommended for you. This can be anywhere from 1 session up to 10.
Often this will depend on the amount of Assistive Technology that you have received.
How do I request more training?
Should you come to the end of your allocated training sessions and you feel you
would
benefit from more training from us, inform your trainer and they will write a report
detailing the reasons why additional training will be beneficial. We will submit
this report to your needs assessor. It will be the assessor’s and funding body’s
decision as to whether any additional training sessions will be allocated and you
will be notified by them directly should your request be accepted.